Network Operations
Core
Lead 24x7 network and data center operations, managing incidents, escalations, and shift coverage to ensure service availability and SLA compliance.
Role type
Senior Network Operations Manager / Team Lead
Builds
Stable network and data center services for enterprise clients
Domain
Telecommunications / Network Infrastructure / Data Center Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, shift scheduling, stakeholder management, SLA tracking, root cause analysis, team coaching, compliance auditing, risk management
Preferred skills
ITIL certification, ServiceNow administration, background verification processes
Technologies
ServiceNow, SD-WAN, firewalls, wireless, routing, switching, monitoring tools
Responsibilities
Lead major incident coordination and restore services quickly; Design and manage 24x7x365 shift schedules and handovers; Monitor ticket queues and analyze aging patterns to prevent backlogs; Prepare operational reports on tower performance, SLA status, and risk areas; Conduct incident reviews and drive corrective actions; Manage engineer onboarding, offboarding, and access readiness.
Seniority
Senior, hands-on IC with team leadership
