Banco de Talentos - Exclusiva PcDs
Core
Providing practical support and maintaining systems for a wide range of end-users, including executives, with a focus on hardware/software troubleshooting and system updates.
Role type
Senior IC IT Support Specialist (Desktop)
Builds
IT support services for enterprise clients
Domain
IT Services / Enterprise Support
Required skills
IT support experience, audiovisual experience, client-facing experience, on-site support capability
Preferred skills
Bachelor's in Computer Science or related field, knowledge of popular OS and corporate applications, advanced English, advanced Spanish
Technologies
Microsoft, Google, Amazon
Responsibilities
Act as a reference specialist for testing and troubleshooting software updates, system imaging, and hardware deployments; Provide hardware and software support for various devices on-site and remotely; Ensure excellent customer service meeting SLA and XLA targets; Identify opportunities for modernization and automation; Support projects involving cutting-edge technology deployment.
Seniority
Mid-level, hands-on IC
