Banco de Talentos - Exclusiva PcDs
Core
Provide practical support and maintain systems for a wide range of end-users, including executives, acting as a reference specialist for testing and troubleshooting.
Role type
Mid-level IT Support Specialist (Desktop/End-User)
Builds
Hardware and software support solutions for diverse devices
Domain
IT Services / Enterprise Support
Deliverable
product features
Required skills
IT support experience, audiovisual experience, direct client contact experience, on-site support capability
Preferred skills
Bachelor's in Computer Science or related field, knowledge of popular OS and corporate applications, advanced English, advanced Spanish
Technologies
Microsoft, Google, Amazon (certification platforms mentioned)
Responsibilities
Identify and resolve issues related to software updates, system imaging, and hardware deployments; Provide hardware and software support for various devices; Collaborate with internal teams and strategic partners like Microsoft; Identify opportunities for modernization and automation to improve user experience and reduce costs; Support projects involving cutting-edge technology deployment
Seniority
Mid-level, hands-on IC