Enterprise Ops Administration
Core
Service Coordinator ensuring timely resolution of customer IT issues and managing service requests for banking applications.
Role type
Service Coordinator (IT Operations)
Builds
IT service delivery for Core Banking and Payments systems
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Application monitoring, Incident management, Basic troubleshooting, User support, Escalation management, Change management, Documentation, Batch job handling
Preferred skills
ITIL certification, Senior executive support experience
Technologies
Finacle, CBS, ITSM tools, Ticketing systems
Responsibilities
Monitor application health and track alerts/batch jobs; Log, categorize, and prioritize incidents per ITIL; Perform initial diagnosis and apply workarounds for common issues; Respond to user queries and provide status updates; Escalate complex issues to L2/L3 with proper documentation; Execute routine operational tasks like batch restarts and file transfers; Create change management tickets; Maintain incident logs and SOPs.
Seniority
Mid-level, hands-on IC