Technischer Mitarbeiter Service Facility Management (w/m/d)
Core
Coordinating service cases and ensuring reliable store operations in the Construction domain by managing tickets, procurement, and stakeholder communication.
Role type
Service Facility Management Technician
Builds
Operational reliability of optical retail stores
Domain
Retail / Construction / Facility Management
Deliverable
client delivery
Required skills
Ticket system management, procurement coordination, stakeholder communication, technical understanding of maintenance, structured data management, prioritization
Preferred skills
Experience in technical or craft environments, knowledge of warranty and maintenance topics, digital system proficiency
Responsibilities
Receive and prioritize service requests from hotlines and digital tickets, manage ticket lifecycle to completion, solicit and approve vendor quotes, coordinate with store locations and internal departments (procurement, real estate, planning), ensure transparent documentation
Seniority
Mid-level, hands-on IC