Major Incident Manager
Core
Leading delivery teams and managing IT services to ensure top-notch customer service within contractual frameworks.
Role type
Senior Delivery Management Lead
Builds
Reliable, available, and future-proof IT services and systems for enterprise customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Leading delivery teams, incident/problem/change management, root cause analysis, AIOps, automation, customer interaction, resource management
Preferred skills
Six Sigma, PMP, ITIL
Technologies
AIOps platforms, managed IT platforms
Responsibilities
Inspire and guide teams to deliver high-quality IT services, troubleshoot incidents and escalations, partner with SREs and Delivery Partners, foster innovation and collaboration, manage delivery resources
Seniority
Senior, hands-on IC with team leadership
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