Senior Branch Product Support Representative - Consumer Core
Core
Provide expert procedural support and first-contact resolution for branch employees on complex consumer banking transactions, policy reviews, and risk mitigation.
Role type
Senior IC branch product support representative
Builds
Operational support for branch staff and internal partners
Domain
Consumer Banking & Lending
Required skills
Branch operations experience, consumer banking policy knowledge, risk mitigation, complex problem-solving, system navigation, active listening, attention to detail
Preferred skills
Financial customer service experience, PC proficiency, adaptability in call center environments
Technologies
Multiple banking systems and applications
Responsibilities
Support branch employees with inbound calls and procedural guidance; Perform moderately complex customer support tasks including policy review and risk mitigation; Deliver first contact resolution for critical transactions like wire transfers and account maintenance; Escalate non-routine questions to leaders; Provide feedback on outages and updates to improve processes
Seniority
Senior, hands-on IC
