Customer Service Representative
Core
Serve as a primary point of contact for customers to manage orders, resolve inquiries, and support sales activities within a B2B manufacturing and distribution environment.
Role type
Customer Service Representative (B2B)
Builds
Order fulfillment processes and customer satisfaction for industrial clients
Domain
Manufacturing, industrial distribution, logistics
Deliverable
client delivery
Required skills
order management, inquiry resolution, quotation preparation, cross-functional collaboration, Microsoft Office proficiency, bilingual communication (French)
Preferred skills
ERP systems (SAP), CRM, EDI order processing, B2B environment experience
Responsibilities
Respond to customer inquiries regarding pricing, availability, and delivery; process and manage customer orders; resolve service issues; prepare customer quotations; coordinate with Sales, Production, and Supply Chain teams
Seniority
Individual Contributor, mid-level (3+ years experience)