Senior Software Engineer - ServiceNow
Core
Senior Software Engineer leading ServiceNow platform development, workflow automation, and Generative AI integration to transform service delivery into intelligent, conversational experiences.
Role type
Senior IC ServiceNow Platform Engineer (Generative AI)
Builds
Intelligent conversational interfaces, automated workflows, and scalable ServiceNow solutions for enterprise service delivery.
Domain
Enterprise IT Service Management (ITSM) + Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow platform development, ServiceNow Flow Designer, JavaScript scripting, REST/SOAP integrations, ServiceNow Glide APIs, ServiceNow ATF automation testing, Generative AI integration, Virtual Agent Designer, unit and integration testing, business requirement analysis
Preferred skills
ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, experience with CMDB, Jelly scripting, Business Rules, UI Policies, Data Policies
Technologies
ServiceNow, JavaScript, Glide, Jelly, REST, SOAP, Generative AI, Virtual Agent Designer, ATF
Responsibilities
Design, code, test, debug, and document ServiceNow projects including upgrades and deployments; integrate Generative AI capabilities to enable intelligent recommendations and enhance Virtual Agent interactions; lead moderately complex initiatives and act as an escalation point for technical challenges; collaborate with product owners and business analysts to deliver scalable, user-centric solutions; maintain documentation and follow best practices for ServiceNow development and integration.
Seniority
Senior, hands-on IC