Rx Automation Knowledge Manager
Core
Own the Rx Automation knowledge management program to strengthen knowledge quality, associate readiness, case resolution, and scalable service delivery for pharmacy automation customers.
Role type
Senior Knowledge Manager (Program Leadership)
Builds
Knowledge base content, troubleshooting articles, decision trees, workflows, job aids, and dashboards for the Rx Automation Customer Support Center.
Domain
Medical Technology / Pharmacy Automation / Technical Support Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, process improvement, knowledge lifecycle governance, data analysis, stakeholder facilitation, team leadership, technical writing, change management
Preferred skills
Healthcare technology background, pharmacy automation experience, Power BI, Salesforce, ServiceNow/Confluence, PMP, KCS, Change Management certification
Technologies
Microsoft Office, Power BI, Salesforce, ServiceNow, Confluence
Responsibilities
Lead execution and continuous improvement of the knowledge program; maintain roadmaps, governance, and RACIs; lead and coach a small knowledge-focused team; develop adoption plans and training materials; maintain dashboards on knowledge health and utilization; partner with Technical Support, Engineering, and Operations.
Seniority
Senior, hands-on IC with team leadership