Technical Program Manager, Knowledge Systems
Core
Build infrastructure for accurate knowledge across customer self-service, internal tools, and AI-assisted support to scale support without linear headcount growth.
Role type
Senior Technical Program Manager (Knowledge Systems & AI)
Builds
RAG pipelines, semantic search, agentic workflows, CMS improvements, and metadata structures for machine-readability.
Domain
Fintech / AI / Knowledge Management
Deliverable
production ML models | infrastructure
Required skills
Technical program management, systems implementation, modern information retrieval architectures (vector databases, RAG, LLM orchestration), CMS platforms, structured content modeling, workflow automation, cross-functional stakeholder alignment, risk management, operational strategy translation.
Preferred skills
Generative AI utilization with human oversight, content systems expertise, internal tooling experience in operations/CX.
Technologies
LangChain, LlamaIndex, vector databases, RAG pipelines, CMS platforms.
Responsibilities
Own technical programs improving systems and tooling for customer self-service and AI discovery; drive cross-functional alignment to translate knowledge taxonomies into technical specifications; lead planning and delivery of high-leverage initiatives like workflow automation and system modernization; partner with leads to ensure knowledge accuracy and governance; build operating cadence for roadmap tracking and delivery accountability; identify opportunities to reduce manual work and prevent linear headcount growth.
Seniority
Senior, hands-on IC