Knowledge Managment Analyst
Core
Own governance, lifecycle integrity, and cross-functional alignment of domain knowledge within the Knowledge Management System to ensure accuracy and relevance for the Payments business unit.
Role type
Knowledge Management Steward (Individual Contributor)
Builds
Centralized knowledge stores and governance frameworks for the Payments Learning team
Domain
Healthcare financial services / Knowledge Management / Operations Enablement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Knowledge management governance, lifecycle management, intake triage, stakeholder coordination, data-informed reporting, Office 365 proficiency
Preferred skills
Change management (Prosci/ACMP/CCMP), Process Improvement (Lean Six Sigma Green Belt), Learning & Development design
Technologies
SharePoint, Forms, Office 365
Responsibilities
Lead quarterly Steward reviews to assess domain knowledge health; Manage centralized intake, triage, and routing for knowledge requests; Drive timely SME review cycles and ensure lifecycle compliance; Monitor usage, engagement, and feedback trends; Escalate risks, gaps, and content conflicts to leadership; Recommend improvements in structure, taxonomy, or governance.
Seniority
Mid-level Individual Contributor (4-5 years experience)
