Product Service Manager
Core
Strategic operational partner ensuring stability, resiliency, recoverability, and operational readiness of critical business processes, applications, and technology services.
Role type
Senior Technology Business Systems Consultant (Product Service Manager)
Builds
Operational excellence, business continuity, service stability, observability, and incident response activities
Domain
Banking / Enterprise Technology Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
incident management, production support, service delivery, operational resiliency, cross-functional coordination, business continuity planning, disaster recovery, Root Cause Analysis, process improvement, executive reporting, observability, release readiness, regulatory compliance
Preferred skills
crisis management, service restoration, Business Impact Analysis, risk assessment, resiliency testing, problem management, corrective and preventative action planning, monitoring solutions development, threat identification, stakeholder influence
Technologies
ServiceNow, Tableau, Power BI, Splunk, Dynatrace, AppDynamics, Grafana, BigPanda
Responsibilities
Lead technology initiatives for moderately complex business problems; evaluate service health and operational risks; coordinate incident response and service restoration; facilitate Root Cause Analysis and continuous service improvement; develop executive reporting and operational dashboards; ensure compliance with business continuity and regulatory requirements
Seniority
Senior, hands-on IC
