Représentant(e) principal(e) des services techniques en magasin / Senior Store Technical Service Representative
Core
Provide technical support to customers by understanding their needs, diagnosing, and repairing computers while supporting the team lead in recruiting and mentoring the in-store services team.
Role type
Senior IC technical service representative (retail)
Builds
Customer solutions for computer setup, diagnostics, and repairs
Domain
Retail / Consumer Electronics
Deliverable
client delivery
Required skills
Technical customer service, computer diagnostics and repair, team mentoring, recruitment support, product knowledge, adaptability in fast-paced environments
Preferred skills
Passion for technology, inclusive team culture cultivation
Technologies
Computer hardware and software
Responsibilities
Assist customers with computer setup, diagnostics, and repairs; Support team lead in recruiting, scheduling, and mentoring the in-store services team; Create an amazing customer experience; Share passion for tech and product knowledge
Seniority
Senior, hands-on IC