Transactions Associate
Core
Process online transactions, special services, and customer requests to ensure accurate order fulfillment and exceptional customer experience.
Role type
Operations associate (customer service)
Builds
Customer orders, returns, exchanges, and service requests for Best Buy's Home Delivery team
Domain
Retail / E-commerce operations
Deliverable
product features
Required skills
Data entry accuracy, transaction processing, system navigation, report management, process improvement identification, deadline adherence
Preferred skills
Microsoft Office proficiency, customer service experience, problem-solving
Responsibilities
Process exchanges, returns, cancellations, and recycling requests; Enter and maintain customer information with confidentiality; Support Geek Squad warranty claims and appliance installations; Utilize daily system-generated reports to manage orders; Meet service level agreements and productivity targets; Escalate issues and identify process improvements; Provide administrative support to the Home Delivery team
Seniority
Entry-level / Individual Contributor
