Associate IT Ops Specialist
Core
Provides operational support for Host, Distributed, Network, Voice, and Printing environments, resolving incidents and executing changes to ensure product quality and timeliness.
Role type
Associate IT Ops Specialist (Infrastructure/Operations)
Builds
IT infrastructure stability and operational deliverables for business customers
Domain
Insurance / IT Operations
Deliverable
infrastructure
Required skills
incident resolution, change management, hardware/software installation, reconfiguration, cable management, database administration, output processing knowledge
Preferred skills
self-starter, ability to work independently, continuous improvement mindset
Technologies
Host, Distributed, Network, Voice, Print Center, Tape, Output Processing tools
Responsibilities
Resolve incidents and issues in assigned technology disciplines; Execute changes including installations, upgrades, and reconfigurations; Provide technical assistance to senior team members; Perform physical tasks such as lifting, climbing ladders, and running cables; Escalate complex problems to management.
Seniority
Entry-level, hands-on IC
