Information Technology Manager
Core
Lead day-to-day IT operations for the Hyderabad Delivery Center, ensuring reliable, secure, and effective technology services while maintaining alignment between U.S. and India IT organizations.
Role type
Senior IT Operations Manager (On-site)
Builds
Local IT infrastructure, end-user technology, network connectivity, and service delivery for the India Delivery Center
Domain
Professional services / Enterprise IT Operations
Required skills
IT operations leadership, incident management, root-cause analysis, service level management, stakeholder management, budgeting, vendor management, cybersecurity compliance, workforce planning
Preferred skills
Experience in geographically distributed IT organizations, knowledge of IT service management frameworks
Technologies
Enterprise IT infrastructure, network services, collaboration tools, identity and access management, IT asset management
Responsibilities
Lead day-to-day IT operations for the Hyderabad Delivery Center; oversee local IT infrastructure and end-user technology; coordinate response to significant technology incidents; serve as key liaison between U.S. and India IT teams; develop trusted relationships with India business leaders; provide leadership and coaching for local IT personnel; ensure adherence to enterprise policies and cybersecurity requirements
Seniority
Senior, hands-on IC with team management