Director, Business Process Management, Small Commercial and BI Business Centers
Core
Drive customer, employee, and agent experiences by optimizing end-to-end business processes for operational effectiveness and efficiency within Small Commercial and BI Business Centers.
Role type
Director, Business Process Management
Builds
Operational components of multiple/high complexity initiatives impacting the line of business
Domain
Insurance (Property Casualty) / Business Operations
Deliverable
product features
Required skills
Process improvement methodologies (Six Sigma, Agile), Root cause analysis, Stakeholder engagement and influence, Data analysis, Strategic planning and alignment, Change management, Team coaching
Preferred skills
Advanced organization skills, Knowledge of emerging platforms and technologies, Benefits realization monitoring
Technologies
Six Sigma, Agile
Responsibilities
Develop and translate business strategy for implementation; Identify and assess process improvement opportunities; Own and optimize performance of assigned capabilities or business areas; Lead end-to-end execution of operational initiatives; Coach team members on process improvement tools and methodologies
Seniority
Director, strategic leadership & team management
