Manager Business Process Improvement
Core
Deliver business process improvements, organizational change initiatives, and technology-enabled solutions within insurance operations.
Role type
Manager, Business Process Improvement
Builds
Optimized end-to-end business processes and technology-enabled operational solutions
Domain
Insurance operations and business process management
Required skills
Business process evaluation, continuous improvement, root cause analysis, stakeholder partnership, organizational change management, process standardization, technology solution implementation
Preferred skills
Microsoft Office, Microsoft CoPilot, Power Platform
Responsibilities
Evaluate end-to-end business processes and identify opportunities for improvement and optimization; Lead continuous improvement and process transformation initiatives within Operations; Identify process gaps, inefficiencies, and root causes, and recommend sustainable solutions; Facilitate business requirements and support the implementation of technology-enabled improvements; Partner with stakeholders to ensure solutions meet operational and business objectives; Drive process standardization, simplification, and adoption of industry best practices; Support organizational change and ensure successful implementation and adoption of new processes and solutions; Monitor improvement initiatives and assess their effectiveness in delivering intended business outcomes.