Senior Operational Excellence Program Manager
Core
Drive cross-functional operational improvement initiatives across multiple business domains to increase efficiency at scale and deliver measurable business value.
Role type
Senior Individual Contributor Operational Excellence Program Manager
Builds
Process change, operational system design, workforce and vendor design, and AI-assisted or low-code operational tooling
Domain
Commercial Insurance / Operational Excellence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Multi-domain program leadership, Cross-domain process architecture, Advanced Lean and Six Sigma methodologies, Strategic decision-making, Senior stakeholder influence, AI-assisted operational design, Cross-functional collaboration
Preferred skills
Master's degree in Business Administration or Engineering, Six Sigma Master Black Belt certification, PMI advanced credentials (PgMP, PMI-ACP, PMI-RMP), Certified ScrumMaster (CSM), Prosci Change Management
Technologies
AI agents, low-code tools, operational automation frameworks
Responsibilities
Lead operational excellence programs across 2+ business domains; Execute 10-12 major operational transformation programs annually; Architect integrated solutions creating synergies across connected domains; Coach stakeholders on advanced methodologies; Identify high-volume workflows for AI-assisted tools; Build and iterate operational AI tools and agent workflows; Lead cross-functional initiatives spanning multiple departments
Seniority
Senior, hands-on IC