Senior Business Process Analyst
Core
Partner with leaders and cross-functional teams to analyze performance data, facilitate process mapping, and recommend solutions that improve how work is planned, prioritized, and delivered.
Role type
Senior Business Process Analyst
Builds
Operational performance dashboards, process improvement initiatives, and change management resources
Domain
Insurance / Business Process Optimization
Deliverable
dashboards & analysis
Required skills
Process mapping, value stream mapping, Lean techniques, Agile facilitation, data analysis, stakeholder management, change management, executive reporting
Preferred skills
Power BI, Prosci Organizational Change Management, Six Sigma Green/Black Belt
Technologies
Microsoft Excel, PowerPoint, Microsoft 365, Jira, ServiceNow, Power BI
Responsibilities
Facilitate process mapping and value stream mapping to support improvement initiatives; Develop dashboards and reports to measure operational performance; Partner with Scrum Masters to pilot and scale Agile ways of working; Create training materials and communications to support organizational change; Analyze trends and performance metrics to provide actionable insights.
Seniority
Senior, hands-on IC