Senior Business Process Analyst
Core
Partner with leaders and cross-functional teams to analyze performance data, facilitate process mapping, and recommend solutions that improve how work is planned, prioritized, and delivered.
Role type
Senior Business Process Analyst (Continuous Improvement & Agile Enablement)
Builds
Actionable improvement initiatives, dashboards, reports, training materials, and change management resources
Domain
Insurance / Business Process Optimization / Agile Transformation
Deliverable
dashboards & analysis
Required skills
Process mapping, value stream mapping, Lean techniques, data analysis, dashboard development, change management, stakeholder facilitation, Agile/Scrum/Kanban/SAFe expertise
Preferred skills
Power BI, Organizational Change Management (Prosci), Six Sigma (Green/Black Belt)
Technologies
Microsoft Excel, PowerPoint, Microsoft 365, Jira, ServiceNow
Responsibilities
Assess organizational performance and workflows to identify improvement opportunities; Develop executive dashboards and reports to measure operational performance; Facilitate retrospectives and continuous improvement workshops; Create training materials and communications to support adoption of new practices; Partner with Scrum Masters to scale Agile ways of working; Build partnerships across business, technology, and PMO teams
Seniority
Senior, hands-on IC
