Operations Excellence Lead, Pet Insurance - REMOTE
Core
Lead process improvement and operational excellence initiatives to identify waste, remove redundancy, and improve quality and efficiency across business units.
Role type
Senior IC operations excellence consultant
Builds
Operational efficiency and standardized business processes
Domain
Insurance / Business Process Management
Required skills
Process analysis, process design, root cause analysis, project management, stakeholder influence, workflow optimization, vendor management, strategic planning
Preferred skills
CPCU, CPU, LOMA certifications, insurance domain knowledge, virtual team leadership
Technologies
Process modeling tools, workflow management systems
Responsibilities
Analyze complex business processes to identify waste and root causes, guide process redesign and re-engineering initiatives, facilitate root-cause analysis and recommend workflow simplifications, mentor others on process design techniques, manage relationships with process vendors and partners, contribute to strategic vision for process operations
Seniority
Senior, hands-on IC