Customer Adoption Manager, Corporate
Core
Drive adoption and measurable outcomes for a portfolio of corporate law firm customers using a proactive, repeatable approach to customer success.
Role type
Senior Customer Adoption Manager (Corporate)
Builds
Customer success plans, adoption programs, and enablement strategies for legal tech clients
Domain
Legal technology (Legal Tech)
Required skills
Customer adoption management, account management, SaaS experience, tracking customer health and adoption metrics, analytical problem-solving, CRM proficiency, cross-functional collaboration
Preferred skills
Experience with legal professionals, managing multiple customer relationships, interpreting product usage trends, leading adoption programs
Responsibilities
Own the health and success of a corporate customer portfolio; monitor product usage and engagement to prioritize account interventions; set customer objectives and success plans; drive adoption of core features and workflows; run repeatable adoption programs and enablement; spot emerging risks and lead action plans; partner with Sales on renewal readiness; bring customer feedback to internal teams
Seniority
Senior, hands-on IC
