Manager, Customer Success International
Core
Lead and scale a team of Customer Success Managers to drive retention, adoption, and long-term growth for international law firm clients across EMEA and APAC.
Role type
Manager, Customer Success (International)
Builds
Customer success outcomes, team performance, and regional expansion for a Legal Tech SaaS platform
Domain
Legal Technology / SaaS
Deliverable
client delivery
Required skills
Team leadership and coaching, global account management, retention and renewal strategy, cross-functional collaboration, data-driven decision making, strategic planning
Preferred skills
Experience with AI adoption in legal tech, managing diverse cultural contexts, change management
Technologies
Salesforce (SFDC), customer telemetry and adoption data platforms
Responsibilities
Lead, coach, and develop a team of International Customer Success Managers; Own the renewal process and forecast outcomes for the international portfolio; Drive consistency and scalability of Customer Success processes across regions; Act as an escalation point for strategic or at-risk international accounts; Contribute to the evolution of the global Customer Success strategy; Partner with Product, Engineering, Sales, and Marketing to support regional growth.
Seniority
Manager, hands-on leadership
