EUC Engineer
Core
Supporting End User equipment, accesses, and software for Cboe associates globally, handling escalated issues, automation, and system integration.
Role type
Senior IC End User Computing (EUC) Engineer
Builds
End-user computing solutions, automated support workflows, and streamlined IT processes
Domain
Financial services infrastructure / IT Operations
Required skills
Windows 11 administration, Microsoft 365 suite, Microsoft Entra ID, Microsoft Intune, Active Directory, Group Policy, Identity and Access Management, Hardware troubleshooting, Network troubleshooting, Azure Cloud Technologies, Mobile Device Management, Scripting and AI tool automation
Preferred skills
Experience with Dell, Microsoft, and Apple workstations, Video Conferencing equipment, Printers/Copiers configuration, Slack administration, Vendor management
Technologies
Windows 11, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows Server, Azure, Intune/UEM, Entra d
Responsibilities
Troubleshoot hardware and software issues (Dell, Microsoft, Apple), manage work queues and escalated incidents, perform software deployment and virtual desktop administration, manage identity and access (Entra/AD), evaluate and apply AI tools to automate routine tasks, provide local and remote support globally, train end-users on technology changes
Seniority
Mid-level, hands-on IC