Telephonic Care Coach
Core
Conduct comprehensive telephonic assessments to identify health needs and guide members to essential resources for optimal care.
Role type
Senior IC care coordination specialist (telephonic)
Builds
Member health outcomes and care plans
Domain
Healthcare / Managed Care
Required skills
telephonic case management, care coordination, health assessments, data monitoring, active care planning, regulatory compliance, Microsoft Office proficiency
Preferred skills
bilingual English/Spanish, Certified Case Manager (CCM), Medicare/Medicaid experience, community health resource knowledge, electronic case note documentation
Responsibilities
Employs strategies to manage member health issues telephonically, identifies and resolves barriers to effective care, monitors patient progress through assessments and data, makes decisions on work approach within established guidelines
Seniority
Mid-level, hands-on IC