Lead Sales Support
Core
Strategic and operational partner to Call Center leadership, translating business priorities into measurable execution for sales strategy, performance analytics, and organic growth.
Role type
Senior IC Sales Operations Lead
Builds
Sales strategies, performance analytics, routing automation, and organic growth initiatives
Domain
Healthcare insurance / Inbound call center operations
Required skills
Sales operations, performance analytics, workforce planning, project management, process improvement, complex data analysis, executive reporting, cross-functional leadership
Preferred skills
Medicare/healthcare/insurance experience, Salesforce/Genesys/Power BI, call center metrics, forecasting, capacity planning, IVR design
Technologies
Salesforce, Genesys, Power BI, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams
Responsibilities
Develop and execute sales and operational strategies; Analyze call volume, conversion, and staffing metrics; Lead proficiency and priority routing governance; Build scalable reporting tools and automate workflows; Drive organic growth initiatives and cross-functional projects; Provide leaders with actionable scorecards and decision-support materials
Seniority
Senior, hands-on IC
