Commercial Banking Contact Center Specialist II
Core
Inbound Customer Service Specialist providing technical navigation and support for business clients across online banking platforms.
Role type
Inbound Customer Service Specialist (Commercial Banking)
Builds
Trust and long-term relationships for business clients via solution-oriented interactions.
Domain
Commercial Banking / Financial Services
Deliverable
product features
Required skills
Client Engagement, Customer Service Excellence, Technical Issue Resolution, System Navigation, Strategic Problem Solving, Adaptability, Script Adherence, Effective Communication
Preferred skills
Associate or bachelor's degree, 2+ years in customer service/technical support/financial services
Technologies
Web browsers, websites, mobile applications, internal systems, cellular phones, computers, operating systems
Responsibilities
Deliver exceptional client experience through inbound calls and chats, Build rapport and strengthen client relationships, Educate clients on product features and digital tools, Provide first-line technical support for online banking platforms, Document interactions and resolutions accurately, Stay current on product updates and compliance requirements
Seniority
Individual Contributor, Entry to Mid-level