Sr Client Service Specialist, Commercial Card
Core
Senior Client Service Specialist handling complex servicing needs for KeyBank's commercial card program clients, including account maintenance, transaction research, and integration support.
Role type
Senior IC client service specialist (commercial card)
Builds
Commercial card program services and client portal customizations
Domain
Financial services / Commercial banking / Card processing
Deliverable
client delivery
Required skills
Commercial card platform experience, account maintenance, client escalation management, process improvement, vendor relationship management, API/ERP/CRM systems knowledge, file transmission management
Preferred skills
Issuer processing systems (TSYS, Fiserv, DXC), product management, stakeholder management
Technologies
TSYS, Fiserv, DXC, API, ERP, CRM
Responsibilities
Support card program inquiries from clients and vendors, perform account maintenance within SLAs, resolve client escalations, facilitate website portal training, provide process improvement guidance, ensure safe handling of sensitive client data
Seniority
Senior, hands-on IC