Client Delivery Specialist
Core
Senior-level professional managing the end-to-end lifecycle of Standby and Performance Letters of Credit, serving as a trusted liaison between clients and internal operations teams.
Role type
Senior IC commercial lending operations specialist (Letters of Credit)
Builds
Operational service support and client experience delivery for commercial lending products
Domain
Commercial Banking / Financial Services
Deliverable
client delivery
Required skills
Letters of Credit lifecycle management, client relationship management, regulatory compliance, data analysis reporting, document management, problem-solving
Preferred skills
Commercial lending product knowledge, strategic planning, process improvement, risk management framework application
Technologies
Microsoft Office
Responsibilities
Resolve client service requests and inquiries, track collection of client service fees, analyze client feedback and market trends, identify process improvements, present strategic reports to management, ensure compliance with bank policies and regulations
Seniority
Senior, hands-on IC
