Customer Service Intern
Core
Managing customer orders, supporting the delivery process, and handling customer inquiries and complaints for a cable manufacturing factory.
Role type
Customer Service Intern
Builds
Order management and delivery coordination for Prysmian Group's Pikkala factory.
Domain
Manufacturing / Energy / Cable production
Deliverable
client delivery
Required skills
Order management, delivery process support, customer inquiry handling, complaint resolution, SAP system usage, Finnish and English communication
Preferred skills
Supply chain experience, ERP system knowledge, Swedish language skills, driving license
Technologies
SAP
Responsibilities
Receiving and logging orders in SAP, sending order confirmations, tracking order status, answering customer inquiries via phone and email, processing complaints and preparing reimbursement invoices, coordinating with supply chain and finance teams.
Seniority
Intern