Trainee IT HelpDesk and NOC Operator
Core
Specialist in Network Delivery and IT Help Desk Operations supporting global IT teams and managing service incidents.
Role type
Trainee IT HelpDesk and NOC Operator
Builds
Network delivery projects and IT service restoration
Domain
Energy and telecom cable systems industry + IT Operations
Required skills
Service Management processes, ITIL best practices, WAN/LAN/IT Security management, Service incident management, Hands-on troubleshooting, Cisco CCNA studies, PC/server/router/WiFi/Windows OS experience
Preferred skills
ITIL knowledge, Research and self-study attitude
Technologies
Cisco, Windows, WiFi, Routers, Servers, LAN, WAN
Responsibilities
Coordinate with internal/external resources and Local IT, Manage service restoration phases (impact communication to post-incident reviews), Test training documentation and execute training
Seniority
Entry-level, Trainee
