Customer Care Representative
Core
Coordinate customer queries, quotations, and orders to ensure commercial viability and service excellence.
Role type
Commercial Co-ordinator (Customer Care)
Builds
Customer orders and contracts
Domain
Manufacturing / Industrial Cables
Deliverable
product features
Required skills
contract review, metal management, currency booking, tender generation, order coordination, billing management, internal stakeholder liaison, customer relationship management, cost-effective solution design
Preferred skills
Microsoft Office, SAP
Responsibilities
Generate tenders and quotations; coordinate contracts and customer orders; liaise with internal departments (Commercial, Engineering, Logistics, Manufacturing, Finance); maintain order accountability from input to billing; resolve customer queries and complaints; build and maintain effective customer relationships.
Seniority
Individual Contributor
