Customer Programs & Products Manager
Core
Develop, implement, and manage Connecticut's Residential Renewable Energy programs (SCEF and RRES) by combining data analysis, business systems support, and regulatory engagement.
Role type
Senior IC Customer Programs & Products Manager
Builds
Residential Renewable Energy programs and data-driven reporting for United Illuminating
Domain
Utility / Renewable Energy / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data analysis, Business intelligence, Program management, Stakeholder engagement, Regulatory compliance, Budget management, Vendor management, Process improvement, Cross-functional collaboration, Customer issue resolution
Preferred skills
Renewable energy experience, Solar experience, GISSAP Business Warehouse, SQL, Power BI, Tableau, Microsoft Excel
Technologies
SAP, Microsoft Office, GISSAP Business Warehouse, SQL, Power BI, Tableau, Microsoft Excel
Responsibilities
Perform advanced data analysis and create scalable reporting processes; Develop and implement comprehensive program/product plans; Manage budgets and oversee vendor services; Serve as a liaison with utility regulators and industry peers; Resolve customer issues related to programs and products; Lead process improvement initiatives to enhance efficiency and profitability.
Seniority
Senior, hands-on IC
