Customer Care Representative Trainee - Bilingual
Core
Respond to customer service inquiries regarding billing, service applications, emergencies, and collections via telephone or written channels.
Role type
Customer Care Representative
Builds
Customer account adjustments and service order initiations
Domain
Utilities (Gas)
Deliverable
client delivery
Required skills
Bilingual communication (Spanish/English), customer service, problem-solving, outbound calling, account management, policy adherence
Responsibilities
Respond to billing and service inquiries, assist with credit and collection issues, make account adjustments, initiate service orders for emergencies, make outbound calls for follow-ups, provide accurate information to internal departments
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