Patient Service Rep, Sea View - Irvine
Core
Greet, assist, and direct patients and families through the appointment check-in process; handle scheduling, confirmations, and information collection.
Role type
Front office patient service representative
Builds
Appointment scheduling and patient intake workflows for pediatric healthcare practices
Domain
Healthcare / Pediatric services
Deliverable
product features
Required skills
Customer service, clerical/front office operations, multi-phone line handling, computer literacy, Microsoft Office Suite, BLS certification
Preferred skills
Medical terminology (CPT/ICD10), EMR and practice management systems, bilingual (English/Spanish or English/Vietnamese), scheduling software proficiency
Technologies
Microsoft Office Suite, EMR systems, practice management software
Responsibilities
Greeting patients and families, managing appointment check-ins, assisting with scheduling and confirmations, interacting with providers and billing staff
Seniority
Entry-level, individual contributor