VP - Digital Strategy & Cust Exp
Core
Leads the digital product and customer experience organization, IT digital solutions, big data, and customer communications functions to deliver best-in-class customer and digital experiences while improving operational efficiency for Network operating companies.
Role type
VP, Digital Strategy & Customer Experience
Builds
Digital transformation roadmap, customer journeys, comprehensive customer research programs, customer-centric capabilities, and digital platforms across operating companies.
Domain
Utilities (Electric/Gas) + Digital Transformation + Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Executive leadership, digital transformation strategy, big data analytics, customer research, project management, budgeting, regulatory compliance, cross-functional collaboration, vendor management, digital platform ownership.
Preferred skills
Cross-business digital transformation leadership, large enterprise team management, global matrix environment navigation, electric and gas operations knowledge, financial budgeting expertise.
Technologies
Agile, Scrum, Continuous Integration, Big Data platforms, Digital communication tools.
Responsibilities
Lead the Digital and CX CoE function; Design and implement digital transformation roadmap and customer journeys; Develop comprehensive customer research programs; Provide strategic oversight to leadership team; Own all digital platforms across operating companies; Implement customer marketing strategy; Lead IT digital and big data teams; Drive proactive communication strategy; Implement customer service quality programs compliant with state regulations; Coordinate globally within Iberdrola; Evaluate disruptive technological landscapes.
Seniority
VP, Executive Leadership
