Director, Subject Matter Expert – Chargebacks
Core
Lead client engagements to optimize chargebacks and payment operations for financial service institutions, delivering strategies and programs that unlock client value.
Role type
Senior Managing Consultant / Director, Subject Matter Expert (Chargebacks)
Builds
Strategic insights and recommendations for payment operations optimization
Domain
Financial services / Payments / Consulting
Deliverable
product features
Required skills
Chargebacks and Payment Operations expertise, client relationship management, team leadership, strategic problem solving, data analytics, proposal scoping
Preferred skills
MBA or master's degree, experience generating new knowledge or innovative solutions
Technologies
Advanced Word, Excel, PowerPoint, data analytics tools
Responsibilities
Lead client engagements on chargebacks and payment operations, develop strategies for large/global clients, own key senior client relationships, mentor junior consultants, collaborate with internal stakeholders to scope projects
Seniority
Director, Senior Managing Consultant