Senior Service Management Engineer
Core
Ensure stability, resilience, and operational excellence of critical payment, clearing, data, and platform services by acting as a production readiness steward and service owner.
Role type
Senior Service Management Engineer (Production Readiness & Service Ownership)
Builds
Reliable payment and clearing services for customers, businesses, and governments
Domain
Financial Technology (Payments, Clearing, Data)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITSM lifecycle practices, incident and problem management, change and release governance, certificate lifecycle management, risk and compliance monitoring, service performance analysis, stakeholder engagement, cross-functional collaboration
Preferred skills
Clearing and payments domain experience, monitoring and observability tools (Splunk, Dynatrace), cryptography and certificate automation, relational databases (Oracle, PostgreSQL), CI/CD tools (Git, Jenkins, Maven, Chef)
Technologies
Splunk, Dynatrace, Oracle, PostgreSQL, Git, Bitbucket, Jenkins, Maven, Artifactory, Groovy, Chef
Responsibilities
Maintain service readiness before go-live and drive adoption of operational standards; lead incident triage, root cause analysis, and post-incident reviews; review service changes for risk and impact; manage certificate renewal detection and remediation; monitor service health KPIs and SLAs; communicate during critical events and manage escalations; collaborate with distributed teams to influence operational outcomes
Seniority
Senior, hands-on IC