Manager, Product Integration
Core
Lead end-to-end customer onboarding and integration for Ethoca products, acting as a bridge between sales, technical resources, and clients to ensure successful go-live.
Role type
Manager, Product Integration & Customer Success
Builds
Customer integration solutions for Ethoca payment products
Domain
Fintech / Digital Payments
Deliverable
client delivery
Required skills
API/SFTP B2B implementation, project management, requirements gathering, system configuration, functional testing, stakeholder management, consultative selling, product demonstrations, team mentoring
Preferred skills
Salesforce, Postman, JIRA, BOBJ, Fraud & Chargebacks knowledge, European language proficiency
Technologies
Ethoca products, Salesforce, Postman, JIRA, BOBJ
Responsibilities
Own the end-to-end customer onboarding experience from requirements to production; Partner with Sales and Account Management during pre-sales; Act as a conduit between internal and external stakeholders; Run online product demonstrations and customer training; Develop and maintain expertise on internal systems and onboarding processes; Collaborate with the product team for new feature rollouts; Act as a coach or mentor to analysts.
Seniority
Manager, indirect people management