HR Service Centre Manager EMEA
Core
Leading a multi-country HR Service Center team to deliver compliant, high-quality HR operations and employee lifecycle services across EMEA.
Role type
Senior HR Service Center Manager
Builds
HR service delivery infrastructure and operational processes for a global vaccine company
Domain
Human Resources / Healthcare / EMEA
Deliverable
client delivery
Required skills
People leadership, SLA management, HR compliance, process improvement, stakeholder management, project leadership, data reporting
Preferred skills
CIPD Level 7, contact center telephony experience
Technologies
Workday, ServiceNow, inContact
Responsibilities
Lead and develop a team of five HR Operations Advisers, drive performance against SLAs, ensure HR compliance across EMEA jurisdictions, lead process improvement initiatives, manage complex escalations, and report on function performance.
Seniority
Manager, hands-on IC