Customer Success Manager, Credit Risk
Core
Client-facing role managing sellable Credit Risk Solutions, acting as a coach to help customers implement Mastercard's credit risk analytics products and drive measurable business value.
Role type
Senior Customer Success Manager (Credit Risk Analytics)
Builds
Client adoption and successful implementation of credit risk analytics solutions for B2B clients in banking and fintech.
Domain
Financial Services / Credit Risk Analytics / Payments
Deliverable
production ML models
Required skills
Client relationship management, project management, pre-sales support, product demonstration, training delivery, churn prevention, cross-functional collaboration, data-driven insights, strategic goal alignment
Preferred skills
Familiarity with credit risk concepts, experience with bureau data, experience in banking or fintech sector
Technologies
Credit risk analytics products, bureau data
Responsibilities
Proactively engage with customers to strengthen their internal skills and knowledge; Project manage new and complex credit risk solutions; Partner with product and sales teams for clear communication; Act as the knowledge expert on credit risk analytics; Engage in pre-sales activities to showcase value; Serve as the voice of the customer internally and externally; Coach customers on product implementation; Conduct product demos and training sessions; Identify improvement areas and flag churn risk; Create strategies to prevent churn and increase adoption.
Seniority
Mid-to-Senior, hands-on IC