Specialist, DC Technical Support
Core
Provide daily operations support and administration of computing infrastructure at Distribution Centers, including desktops, servers, networking, and mobile devices.
Role type
Mid-level IT Infrastructure Support Specialist
Builds
Stable IT environment for DC operations staff
Domain
Logistics / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 support, WAN/LAN routing, server administration, mobile device support, network troubleshooting, hardware installation, inventory management, ServiceNow ticketing, Active Directory, preventative maintenance, RF/VoicePick equipment handling
Preferred skills
CompTIA A+, Network+, Security+, Linux, Microsoft Server OS, Wireshark, Zabbix, SCOM, APC/Vertiv monitoring, crimping/cabling, scissor lift operation
Technologies
Windows 11, ServiceNow, Active Directory, Zebra/HP/Canon printers, RF/VoicePick, Zabbix, SCOM, Hyper-V, VMWare, SSMS, DHCP
Responsibilities
Install and configure infrastructure equipment; manage computer room access and inventory; troubleshoot end-user and network problems; manage incidents via ServiceNow; perform preventative maintenance; provide on-the-job technical training; assist with special projects
Seniority
Mid-level, hands-on IC
