【Alexion Japan】CRM Platform Lead
Core
Lead the CRM platform strategy, delivery, and operations for Alexion Japan's field-facing teams (Sales, Medical) to enable high-quality engagement with healthcare professionals.
Role type
Senior IT Platform Lead (CRM)
Builds
CRM platforms and digital capabilities for commercial and medical field teams
Domain
Life Sciences / Rare Diseases / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
CRM platform management, Veeva CRM/Vault expertise, Salesforce Platform expertise, IT project leadership, business analysis, vendor management, release management, production support, stakeholder engagement
Preferred skills
Cloud services knowledge, data platforms, AI-enabled digital capabilities, ITIL certification, budgetary control, commercial operations understanding
Technologies
Veeva CRM, Veeva Vault, Salesforce Platform
Responsibilities
Maximize business value through CRM strategy and delivery; Lead projects for new platform introduction, migration, and AI-enabled capabilities; Act as primary IT partner for CRM needs; Lead IT planning and business case development; Oversee day-to-day platform operations and ensure stability; Manage vendor engagement and performance; Create and execute platform roadmaps
Seniority
Senior, hands-on IC with strategic oversight