Support Technician I - IN
Core
Provide Level 1 technical support for global clients via tickets, calls, and chats, focusing on Microsoft Office, Windows OS, and user account management.
Role type
Support Technician I (Service Desk)
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Microsoft Office, Windows OS (Win 10), Active Directory, Incident Management, Ticket Queue Management, Customer Service, Troubleshooting (Hardware/Software), ServiceNow
Preferred skills
Azure, ITIL framework, Cross-platform troubleshooting
Responsibilities
Monitor and route inbound customer ticket requests, Administer user account provisioning, Provide support for business software including Microsoft Office, Ensure tickets are resolved within SLA, Perform capabilities gap analysis, Update customers on open tickets, Handle technical calls and chats
Seniority
Entry-level (Qualified Graduates)