Senior Corporate Counsel, Customer Success
Core
Senior in-house counsel leading the legal function for the global Customer Success organization, managing the full customer lifecycle from contract negotiation to termination, disputes, and litigation.
Role type
Senior IC corporate counsel (customer lifecycle & commercial contracting)
Builds
Global Customer Success legal operating model, self-service resources (playbooks, FAQs, templates), and streamlined cross-functional processes.
Domain
Technology services / SaaS / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Commercial contracting, litigation/dispute resolution, contract interpretation, risk assessment, team leadership, process design, outside counsel management, regulatory compliance, data privacy, security incident response, KPI reporting, AI tool evaluation
Preferred skills
None stated
Technologies
Legal intake tools, KPI dashboards, AI-assisted regulatory tracking tools
Responsibilities
Lead global Customer Success legal team and manage matter triage/escalation; Draft, negotiate, and interpret Master Services Agreements and customer contracts; Manage terminations, disputes, collections, and litigation matters; Coordinate privacy, security incidents, and compliance; Build self-service legal infrastructure and training; Develop KPI dashboards and pilot AI tools for legal operations.
Seniority
Senior, hands-on IC with team leadership
