Senior Corporate Counsel, Customer Success
Core
Senior Corporate Counsel leading the legal function for the global Customer Success organization, managing the full customer lifecycle from contract negotiation to termination, disputes, and litigation.
Role type
Senior in-house corporate counsel (customer lifecycle & commercial contracting)
Builds
A globally streamlined, integrated legal operating model with self-service resources (playbooks, FAQs, standard forms) and tiered escalation paths.
Domain
Technology services / Global Customer Success
Required skills
Commercial contracting, litigation/dispute resolution, contract interpretation, risk assessment, team leadership, self-service enablement, privacy/security incident response, KPI reporting, AI tool evaluation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead global Customer Success legal team and manage intake/triage; Draft, review, and negotiate MSAs, SOWs, and amendments; Handle terminations, disputes, collections, and litigation; Coordinate privacy incidents and security matters; Build legal playbooks and training; Develop KPI dashboards and pilot AI tools.
Seniority
Senior, hands-on IC with team leadership
