Pension Administration Technician (Bilingual)
Core
Analyze and verify member data, validate entries in databases, handle complex member inquiries via phone/email, and prepare pension plan reports.
Role type
Pension Administration Technician
Builds
Defined benefit pension plan administration services for members and clients
Domain
Financial health / Pension administration
Deliverable
dashboards & analysis
Required skills
Data analysis, data validation, database management, complex customer communication, report preparation, MS Office proficiency
Preferred skills
Pension plan administration experience
Technologies
MS Office (Word, Excel), various software programs and databases
Responsibilities
Analyze and verify member data and files; Validate and enter data in databases; Handle complex member requests via phone and email; Prepare monthly and quarterly reports; Provide support and training to Call Centre staff
Seniority
Individual Contributor, operational level