Client Service Analyst II - TH
Core
Design custom database solutions, provide expert case management support, and process plan-level data for large market client accounts in health and welfare benefits.
Role type
Senior IC benefits analyst (data & operations)
Builds
Custom healthcare and group-benefits databases, data processing, and client support tools
Domain
Health insurance and employee benefits administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Benefit administration, business analysis, data processing, advanced Excel (VLOOKUPs, pivot tables, macros), analytical problem solving, project management, SQL, MS Access, VBA
Preferred skills
CEBS certification, database management, large-scale data processing, compliance knowledge (ERISA, ACA, COBRA)
Technologies
SQL, MS Access, VBA, Excel
Responsibilities
Monitor tasks to ensure SLAs are met, provide technical support to users, process participant requests and perform data analysis, configure client healthcare databases, conduct advanced data analysis and eligibility logic assessment, collaborate on project scope and timelines
Seniority
Mid-level, hands-on IC