Client Experience & Technology Solutions Program Specialist
Core
Quality guardian and bridge between product team and healthcare clients, ensuring platform configurations meet technical excellence and real-world expectations.
Role type
Senior IC program specialist (healthcare platform configuration & QA)
Builds
Configured healthcare case management platform for North American organizations
Domain
HealthTech / Healthcare Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Platform configuration, software testing (manual), requirements translation, ticket management, client communication, SLA adherence
Preferred skills
Healthcare domain knowledge, ADO/Jira proficiency, change management, process improvement
Technologies
TH Case Management, ADO, Jira
Responsibilities
Configure healthcare platform for new implementations and renewals, conduct system testing in lower environments, manage client tickets and support, document testing results and process improvements
Seniority
Mid-Senior, hands-on IC
