Senior Service Delivery Manager
Core
Oversee the delivery of high-quality services to financial clients, ensuring projects are executed efficiently and meeting client expectations.
Role type
Senior Service Delivery Manager
Builds
Service delivery operations for financial clients
Domain
FinTech / WealthTech
Deliverable
client delivery
Required skills
Service delivery management, client relationship management, resource coordination, KPI/SLA monitoring, risk mitigation, cross-functional collaboration, process improvement, team mentorship
Preferred skills
Navigating complexity and ambiguity, structured analytical thinking, influencing without authority, willingness to travel
Technologies
KPIs, SLAs
Responsibilities
Manage service delivery processes for multiple clients or projects, act as primary point of contact for clients, oversee coordination of resources, monitor and track service delivery performance, collaborate with cross-functional teams, identify risks and implement mitigation strategies, provide regular updates to leadership and clients, contribute to continuous improvement efforts, mentor junior staff, ensure compliance with policies and standards
Seniority
Senior, hands-on IC with mentorship responsibilities