SG: Principal Customer Success Manager (Risk Analytics/Investment Management Software)
Core
Principal Customer Success Manager driving adoption, value realization, and renewal for investment management software clients.
Role type
Senior IC Customer Success Manager (Risk Analytics/Investment Management)
Builds
SimCorp One platform adoption and service utilization for buy-side clients
Domain
Financial Technology / Investment Management / Risk Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
post-sale customer ownership, risk analytics expertise, investment management workflows, customer usage data analysis, customer success planning, stakeholder management, commercial judgement, cross-functional collaboration, results orientation
Preferred skills
experience with portfolio analytics, regulatory needs understanding, upsell/cross-sell execution, QBR orchestration, NPS action planning
Technologies
SimCorp One, SimCorp Adoption Playbook, Dimension functionality
Responsibilities
Drive customer adoption of SimCorp One platform and services; Identify and execute opportunities for business value expansion; Manage strategic C-level relationships and co-create success plans; Orchestrate cross-functional teams to deliver adoption outcomes; Track adoption KPIs and analyze NPS results; Support complex renewals with success stories and business cases
Seniority
Principal, hands-on IC with strategic client management